Payment: All payment is to be made before tour departure, unless otherwise arranged prior to tour departure.

Cancellation and rescheduling: Customers may reschedule up to 24 hours in advance. Rescheduling within 24 hours of the departure time will result in forfeit of tickets.

Weather conditions: Tours operate in most weather conditions. Tours do not operate in conditions of torrential rain and extreme heat. If the rain radar ( shows torrential rain (red bands of rain) approaching Melbourne CBD within 2 hours of the tour, every effort will be made to contact customers and reschedule or provide a refund.  In conditions over 40 degrees, customers will be given the opportunity to reschedule or provide a refund.